Beko A&NZ Condenser Dryer Safety Notice



Important Product Information For Our Beko DCU8330GX 8kg Condenser Tumble Dryer manufactured between June and July 2012



Beko A&NZ are initiating a voluntary repair programme as a precautionary measure to locate 113 8kg Beko DCU8330GX condenser tumble dryers manufactured between June and July 2012 and sold in New Zealand.

As part of our ongoing monitoring we have identified a batch issue with a third party supplied component which in rare circumstances could fail and overheat, which could lead to a risk of fire.

As a responsible manufacturer, we have decided to proactively contact the owners of these condenser tumble dryers to offer a free of charge in-home check and to modify affected products to remove any potential risk. This is completely free of charge and will take no longer than 30 minutes.

Therefore, if you have purchased an 8kg Beko DCondenser Tumble Dryer between 2012 and 2013 then please follow the simple steps outlined below:

1. Check the model number of your 8kg Beko Condenser Tumble Dryer by following the instructions on the Check Your Appliance tab above.
2. If your product is the potentially affected model, please register online for a qualified engineer to visit your property to check and, if required, repair your product. Alternatively, you can call us on: 0800 692 356 or by e-mailing beko.care@beko.com to speak to a member of our customer service team.

We would like to apologise for any inconvenience that this causes you and we want to reassure you that we are doing our very best to resolve this matter as quickly and efficiently as possible.

Affected Model: DCU8330GX

Beko A&NZ, or one of our distributers may have already written to you about this issue and asked you to check your products' model number. Identifying your product’s model is straightforward. The model number is located on the front of the dryer in the top right-hand corner.

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Also, a sticker (rating plate) is located at the bottom of the inner rim of the door opening. The model number is on this sticker.

FAQ

How can the affected products be identified? Do I need someone to come and identify the product for me?

Identifying your product’s model is straightforward. The model number is located on the front of the dryer in the top right-hand corner. Also, a sticker (rating plate) is located at the bottom of the inner rim of the door opening. The model number is on this sticker.

Please check your appliance, or call 0800 692 356, with these product details. If the model number cannot be located, please call us and a member of our staff can help you identify whether your appliance is an affected product

Is it safe for me to continue using my tumble dryer?

Your safety is our priority. While we believe the risk of failure is low, we are encouraging the owners of Beko DCU8330GX 8kg condenser tumble dryers to call 0800 692 356 to check whether it is an affected product.

If you own a potentially affected product, please stop using it immediately as a precaution.

Do I need the condenser tumble dryer repaired?

No, a free of charge modification is all that is required. We would like to modify the affected products to remove the potential risk. This modification needs to be carried out by a Beko Authorised Service Agent.

How long will it take to modify?

About 30 minutes and will be completely free of charge.

Who will undertake the repairs?

One of our Beko Authorised Service Agents will carry out the modification.

Is this a permanent solution?

Yes

Who is taking responsibility for any potential damage during the repairs?

Our Authorised Service Agents are used to working on products in our customers’ homes and are fully insured.

Will the modification affect my manufacturer's guarantee and / or the product performance?

The modification will not affect the manufacturer's guarantee or have any negative impact on performance.

Will I be able to see the modification on the product?

Because the affected component is located inside the product, you will not be able to see it.

What about if I want a replacement product or a full refund?

Once the modification has been carried out, the product performance or the manufacturer's guarantee will not be affected, therefore a replacement or refund is not appropriate.

Am I able to repair this myself or use a local engineer/repairer?

As this is safety related, it is important that a Beko Authorised Service Agent carry out this work.

What guarantees will you provide and what confidence will I have that the product is safe after the modification?

The modification has been vigorously tested and approved. We are confident it is safe.

Will the authorised service agent carrying out the modification carry out other repairs?

No, the authorised service agent carrying out the modification will visit for that sole purpose. Any other repairs that are required will be carried out separately under the terms of your manufacturer's guarantee.

How do I use and maintain my Condenser Tumble Dryer?

1. Don’t place your tumble dryer on carpet: The dryer will get hot and fluff can catch in the carpet pile which is a fire risk.


2. Only put items in the tumble dryer which are suitable for tumble drying. Items which aren’t suitable can be a fire risk if tumble dried. Ensure that any items placed in the tumble dryer are free from oil, dry cleaning solution or any alcohol based solutions as they can ignite during the drying cycle.


3. Ensure that the lint filter is cleaned after every cycle. For condenser tumble dryers, clean the condenser in accordance with the manufacturer’s instructions. Build-up of fluff can be a fire risk.


4. Don’t stop the dryer mid-cycle. It is possible that heat can continue to build in the drum and lead the clothes to ignite. This can occur several hours after the dryer has been stopped. This is known as “super heating”. If you do stop the dryer mid-cycle, or the dryer stops mid-cycle due to power failure or a fault, remove and separate the clothes immediately to prevent this.


5. Don’t start the dryer and go out or go to bed for the reasons stated in point 4. Whilst the dryer does not need continuous monitoring, it should not be left running whilst completely unattended.